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Returns Policy

If you return a Product to us:

* If you change your mind or are not happy with your purchases for whatever reason, you may return it to us. The products must be in perfect working/re-sellable condition when received. One the products are received in perfect working/re-sellable condition, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product/s in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us.

* for any other reason, if the goods you received are faulty or damaged when, you must notify MUTZ NUTZ by phone or email within 48 hours. We will then organise returning of the product/s. MUTZ NUTZ will examine the returned Product/s and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product/s in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.

* We will refund any money received from you, normally by using the same method originally used by you to pay for your purchase.

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